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FAQs

FAQs

Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy for more details.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal for convenient and secure transactions.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the respective shipping carrier’s website.
What is your return policy?
We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange. Please refer to our returns and exchanges page for more details.
Are your products suitable for pets with allergies?
Yes, we understand the importance of catering to pets with allergies. We offer a range of hypoallergenic products, including food, treats, and grooming supplies. Look for the “allergy-friendly” label or check product descriptions for specific information.
Can I modify or cancel my order after it has been placed?
We strive to process orders promptly, but if you need to modify or cancel your order, please reach out to our customer service team as soon as possible. We’ll do our best to accommodate your request.
Do you offer a loyalty program or rewards program?
Yes, we value our loyal customers. We have a rewards program where you can earn points on your purchases and redeem them for discounts or exclusive offers. Join our program to start earning rewards today!
Can I sign up for product notifications or back-in-stock alerts?
Absolutely! You can sign up for product notifications and be the first to know when a desired item is back in stock. Simply provide your email address on the product page, and we’ll notify you once it’s available again.
How do you ensure the security of my personal information?
We take your privacy and security seriously. We employ robust encryption technology to safeguard your personal information. Rest assured that your data is protected and will not be shared with third parties.
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